ALTIUS Answers Episode 3: Interview with COO RandiLynn Lukac

Productivity and workforce optimization engagements most often start off with the best of intentions. However, there are common missteps that can lead to undesirable results or negative outcomes. In the latest episode of ALTIUS Answers, CEO Stephanie Dorwart and COO RandiLynn Lukac discuss eight key elements to successful performance improvement! When messaged correctly and managed effectively, productivity engagements can create a positive culture of change focused on accountability and process improvement with a big impact.

Why use consultants?

As the saying goes, “asking for help doesn’t mean that you are weak, it means that you are wise.” Recognizing your organization’s strengths and knowing when an outside perspective is needed to drive greater levels of performance is the forward-thinking attitude that successful healthcare leaders embody. While sourcing the support of a consulting team isn’t always the most “popular” approach, it can be the most effective.

Avoid the “Black Hatters”

We are all familiar with Black Friday and the Mad Hatter, but what about the less popular Black Hatters? Unfortunately, the term "Black Hatter" does not refer to discounted shopping or a whimsical fairy tale character like the others. It carries with it a more negative connotation. Black Hatters are the "change agents," interim executives and outside resources, brought into failing organizations to make quick and dramatic vicissitudes.