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Category: Business

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Productivity: Not a Stranger Thing!

Productivity is a concept that has long been feared, like a dark shadow or something that goes bump in the night, and it is still a source of anxiety for many healthcare professionals.

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Teamwork Makes the Dream Work!

The old adage “there is no I in TEAM” holds true in how healthcare should be delivered. While it seems like a pretty elementary concept, it is amazing how so many organizations allow for siloed operations to take root.

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The Fear of Productivity?

Any healthcare consultant that focuses on productivity will tell you the unfortunate look received when sharing that your job is to improve performance.

The Customer Always Comes First

The value of excellent customer service transcends industries from retail to foodservice and everything in between.

Best Practices for Off-Shift ED Staffing

According to a recent study, the typical Emergency Department processes 64% of their daily volume from 10:00 a.m. to 10:00 p.m. Of course, there are always the “what-ifs” in emergency medicine that the department needs to be appropriately prepared for, but the reality is that ED volume has predictability that can be used to guide…
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Are patients being ‘taken for a ride?’

The evolution of healthcare continues and now it’s patient transportation that is being given a spin! With the introduction of Uber Health and Lyft for Healthcare, hospitals are using available technology to change both the ride as well as the destination.