Any healthcare consultant that focuses on productivity will tell you the mixed reactions received when sharing that you have been engaged to improve performance. Why are we, as an industry, conditioned to fear a word that brings value, accountability, and increased efficiencies to hospitals and health systems? Historically speaking, productivity was synonymously linked to a reduction in force or layoff. It is no wonder that just the mention of it could send panic across an organization, especially if previous experiences have left staff feeling lost, defeated, and defensive.
The financial impacts of COVID-19 are unprecedented, crippling the operations of most healthcare organizations and leaving leaders to answer serious questions about strategies for stabilization. One of the quickest, most effective solutions is through workforce optimization. Improving performance by enhancing productivity and implementing processes to control labor costs will help hospitals and health systems to rebound in a systematic way that not only meets patient demand but ensures the right resources are in place to provide the best care.
With the stay-at-home orders beginning to be lifted and life starting to normalize once again, there are many things healthcare leaders need to be cognizant of as the industry enters the recovery phase of this pandemic. Hospital and health system executives need to take stock of what has occurred, identify the impacts, both financially and operationally, and take the necessary steps NOW to prepare for what comes next. Here are a couple of key elements to consider: What waivers and operating flexibilities has your organization taken advantage of over recent months? Though it remains unclear if/when any of the regulatory changes made to create access and ease the delivery of care during this time will expire, plans must be developed to account for all scenarios.
Productivity and workforce optimization engagements most often start off with the best of intentions. However, there are common missteps that can lead to undesirable results or negative outcomes. In the latest episode of ALTIUS Answers, CEO Stephanie Dorwart and COO RandiLynn Lukac discuss eight key elements to successful performance improvement! When messaged correctly and managed effectively, productivity engagements can create a positive culture of change focused on accountability and process improvement with a big impact.
As the saying goes, “asking for help doesn’t mean that you are weak, it means that you are wise.” Recognizing your organization’s strengths and knowing when an outside perspective is needed to drive greater levels of performance is the forward-thinking attitude that successful healthcare leaders embody. While sourcing the support of a consulting team isn’t always the most “popular” approach, it can be the most effective.
Managing labor has become a delicate balancing act between providing the right level of staff and keeping expenses down. Implementing a meaningful staffing model while maintaining the unique values, beliefs, and overall culture of the organization should be a hospital's primary focus to ensure sustainability. Productivity, however, is a concept that is not fully understood within the healthcare industry.
According to a recent article, the turnover rate in the healthcare industry has increased by 5%, across all job categories, over the last decade, with the average hospital turning over 85.2% of its workforce since 2013 (1). These stats are staggering, considering how time-consuming and costly recruitment efforts can be, especially given the ever-shrinking candidate pool that currently exists.
As the world prepares to bid 2019 farewell and embrace the next decade with the start of 2020, people everywhere are spending their time making New Year’s resolutions as they celebrate the holidays and wait for the ball to drop from Time’s Square. Sadly, as we all know too well, those self-promises and good intentions only tend to last weeks, days or even hours before they are abandoned or forgotten. The problem, or loophole that lets so many people off the proverbial hook, lies in how a resolution is actually defined.
New year, new look! ALTIUS is excited to announce that beginning in January of 2020, we will be launching our completely remodeled online client portal, Catalyst. The site will still contain all of the same great tools and features that our clients are accustomed to, but will be enhanced by several new elements that take performance improvement and productivity management even further. With a modernized look and amenities that keep it cutting edge, Catalyst is ready to move into the next decade.
What does it mean to manage productivity? In the third and final installment of our video series on productivity, ALTIUS CEO Stephanie Dorwart discusses the key steps to implementing a successful productivity system and establishing a culture of accountability within an organization. Benchmarking a facility and comparing its performance to that of like hospitals or health systems is the first phase. The next component is using the information gathered to identify opportunities for improvement and establish realistic goals for change.