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Author: Stephanie Dorwart

Productivity: Not a Stranger Thing!

Productivity is a concept that has long been feared, like a dark shadow or something that goes bump in the night, and it is still a source of anxiety for many healthcare professionals.

Teamwork Makes the Dream Work!

The old adage “there is no I in TEAM” holds true in how healthcare should be delivered. While it seems like a pretty elementary concept, it is amazing how so many organizations allow for siloed operations to take root.

The Customer Always Comes First

The value of excellent customer service transcends industries from retail to foodservice and everything in between.

Improving Physician Practice Efficiency

When it comes to their health, the general public tends to put a great deal of trust in their local hospitals, doctors, surgeons, and medical staff. Why shouldn’t they?

Best Practices for Off-Shift ED Staffing

According to a recent study, the typical Emergency Department processes 64% of their daily volume from 10:00 a.m. to 10:00 p.m. Of course, there are always the “what-ifs” in emergency medicine that the department needs to be appropriately prepared for, but the reality is that ED volume has predictability that can be used to guide…
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Are patients being ‘taken for a ride?’

The evolution of healthcare continues and now it’s patient transportation that is being given a spin! With the introduction of Uber Health and Lyft for Healthcare, hospitals are using available technology to change both the ride as well as the destination.

How do you know how many FTEs you need?

With personnel expense making up more than half of the total operating expense of most hospitals and health systems, understanding how many FTEs your organization actually needs to run efficiently is a priority. A Full-Time Equivalent, or FTE, is the sum of all worked or paid hours divided by the total hours in a pay…
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The Thanksgiving Holiday Offers a Time to Reflect and Give Thanks

This Thanksgiving, let’s give thanks and recognize the individuals that touch our lives daily through our local hospitals and healthcare systems.

Season of Change

Fall is a season of change; changing leaves, changing temperatures, and lately the change of all regular-flavored food/drinks to some variation of pumpkin! As we enjoy the beautiful foliage or our first pumpkin-spice latte, we should think about the importance of another type of change: change management. The healthcare industry is constantly undergoing significant change due…
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Beyond the Budget

Successful budgets should not just exist in a galaxy far, far away or once upon a time! Budget numbers are only meaningful if they can be achieved and maintained. As organizations draft and finalize the budgets for the 2019 fiscal year, it is important that the focus not just be on fixed, annual numbers, but on flexible, volume-based staffing goals as well. This will ensure alignment with performance improvement strategies and real-time control over labor costs.