The Customer Always Comes First
The value of excellent customer service transcends industries from retail to foodservice and everything in between.
Improving Physician Practice Efficiency
When it comes to their health, the general public tends to put a great deal of trust in their local hospitals, doctors, surgeons, and medical staff. Why shouldn’t they?
Best Practices for Off-Shift ED Staffing
According to a recent study, the typical Emergency Department processes 64% of their daily volume from 10:00 a.m. to 10:00 p.m. Of course, there are always the “what-ifs” in emergency medicine that the department needs to be appropriately prepared for, but the reality is that ED volume has predictability that can be used to guide skill mix and staffing practices, especially during the off-shifts.
Are patients being taken for a ride?
The evolution of healthcare continues and now it’s patient transportation that is being given a spin! With the introduction of Uber Health and Lyft for Healthcare, hospitals are using available technology to change both the ride as well as the destination.
How do you know how many FTEs you need?
With personnel expense making up more than half of the total operating expense of most hospitals and health systems, understanding how many FTEs your organization actually needs to run efficiently is a priority.
This Thanksgiving, let’s give thanks and recognize the individuals that touch our lives daily through our local hospitals and healthcare systems.
Beyond the Budget
Successful budgets should not just exist in a galaxy far, far away or once upon a time! Budget numbers are only meaningful if they can be achieved and maintained. As organizations draft and finalize the budgets for the 2019 fiscal year, it is important that the focus not just be on fixed, annual numbers, but on flexible, volume-based staffing goals as well.
Drive Beyond Mediocrity
Mediocrity is never a goal. No one ever aspires to be ordinary nor does any business strive to be average. Yet it is often the case as it becomes harder and harder to stand out and separate oneself from the ever-growing pack. In healthcare, there are certain standards that must be met in order to operate with a high standard of care.
Productivity Management Should Not Be a Yo-Yo Diet for Healthcare Organizations
In today’s environment, it is safe to say that the majority of people would agree that personal health and fitness are key elements to living a long and happy life. However, for a large portion of the population, clean-eating and frequent exercise are not part of their current routine. In an effort to “battle the bulge” and get healthier, people turn to fad diets or quick fixes for immediate gratification. The longevity of such improvement is fleeting, unfortunately. Sustained weight loss and improved health come from a complete lifestyle change which takes concerted effort and dedication to accomplish.
Workforce Optimization: Best Practice Strategies for Success
What does “Best Practice” mean in the healthcare environment? Just as in any other field, “Best Practice” is the commitment to using all the knowledge, processes, data and technology at one’s disposal to ensure success. However, let’s take that one step further and note that this success must be realized in the most efficient manner possible in order to make a difference to your organization’s bottom line. Controlling costs through the proper utilization of resources and minimization of waste are ways that hospitals and health systems are achieving “Best Practice” status. Below are ten effective Workforce Optimization strategies that healthcare leaders can implement to manage labor and control costs.
Management’s Role in Improving Quality and Producing Safer Outcomes in Healthcare
With today’s advanced technologies, healthcare providers have saved more lives than ever thought possible. Miracles are happening every day. State-of-the-art equipment currently available certainly plays a role, but these miracles are due mainly to the outstanding teams of medical professionals who utilize these resources to make improved healthcare outcomes a reality.
Conducting a Physician Practice Review
One of the important activities conducted by healthcare providers is a thorough performance review of physician practices. Healthcare organizations and their leaders, along with physicians should understand the importance of these reviews and how consumers rely on this information when making their healthcare buying choices. As the number of newly insured patients enter the marketplace for healthcare services as a result of the implementation of the Affordable Care Act, the information provided in these reviews serve to educate the public and identify areas for improvement.